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Search all support. Search help. Tips for better search results Ensure correct spelling and spacing - Examples: "paper jam" Use product model name: - Examples: laserjet pro p, DeskJet For HP products a product number. Loading Results. Already have an HP account? Select from the products you own. To contact support, select from your products.
Examples of where to find your product name. Or select your product from popular printers. Need help finding a serial number? Try a keyboard command. Locate your product's information label. Watch a video. Find your serial number by locating the product label. The product information label contains your serial number and product number. You can find it either on the back of your laptop, inside the battery compartment or under the cover on the back of the laptop. Sample product label.
Find your serial number using a keyboard command. If your laptop is currently functioning you can find the serial number by using a simple keyboard command. Artboard 2. Depending on your desktop model you can find it on the side, top, front or back of the computer.
For All-in-One PCs you will find it on the back. If your computer is currently functioning you can find the serial number by using a simple keyboard command. Need help? Locate the product label. For almost all HP products, the product information label can be found from one of the following locations : A label attached to the product usually on the underside Laser etching on the surface of the product Inside the battery compartment A purchase invoice or receipt Product packaging or shipping box Documentation that came with the product.
Examples of where to find your product information label. Select a location. Europe, Middle East, Africa. Asia Pacific and Oceania. Select a language. Confirm Back. The Virtual Agent is currently unavailable. Please try again shortly. Need help troubleshooting? Just ask. Try asking HP's Virtual Agent. Session timed out.
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Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again. Email address.
Error: Javascript is disabled in this browser. This page requires Javascript. Modify your browser's settings to allow Javascript to execute. See your browser's documentation for specific instructions. HP Customer Support. Select your model. How does HP install software and gather data?
Search all support. Search help. Tips for better search results Ensure correct spelling and spacing - Examples: "paper jam" Use product model name: - Examples: laserjet pro p, DeskJet For HP products a product number. Loading Results. Already have an HP account? Keep personal files and apps : Keeps all your personal files, settings, and apps. Keep personal files only : Keeps your personal files, but no settings or apps.
Nothing : Keeps nothing and erases all data. During the installation process, your computer restarts several times. Do not turn off your computer or interrupt the installation process. If the sign-in window displays, sign in to your account. If you chose Keep personal files and apps , the desktop opens when the installation completes. If you chose Keep personal files only , the desktop opens when the installation completes. If you chose Keep nothing , see Completing setup and signing in to Windows 10 clean installation only.
If you have completed a clean installation of Windows and kept nothing, navigate the setup experience with the help of Cortana. If you chose to keep your personal files and apps, you do not need to set up Windows 10 again. When the Cortana introductory screen displays, you can choose to use Cortana voice recognition if your computer has a working microphone or your keyboard and mouse to complete the setup.
If you do not want to use Cortana, click the speaker icon in the lower right corner, and then mute the volume. When the Let's start with region. Is this right? When the Is this the right keyboard layout? When the Want to add a second keyboard layout?
When the Let's connect you to a network screen displays, select the network you want to connect to, and then click Connect and type your network user name and password, or click Skip for now to continue without connecting to a network. On the Sign in with Microsoft screen, type your email, phone, or Skype name in the text field, or create an account, and then click Next. Type your password in the text field, and then click Next.
If you see a Call us overprotective screen requesting an additional method of account verification, select the way you want to verify the account, and then click Next. Read the options displayed on each screen, select the options you want, and then follow the on-screen instructions to continue.
When the Choose privacy settings for your device screen displays, select the options you want, and then click Accept. The Go Back feature, which allows you to reinstall a previous version of Windows, is available for 10 days after upgrading to Windows 10 or updating Windows 10 to a new version. The Windows installation files occupy a large amount of hard drive storage space during that time.
The files are deleted automatically after 10 days. However, you can delete them manually if you want to free up storage space before then. After deleting the files, the Go Back feature is no longer available for restoring a previous version of Windows. Select your model. How does HP install software and gather data?
Search all support. Search help. Tips for better search results Ensure correct spelling and spacing - Examples: "paper jam" Use product model name: - Examples: laserjet pro p, DeskJet For HP products a product number. Loading Results. Facing print or scan issues after upgrading to macOS Catalina Product Homepage. Download and Install Assistant. Don't ask again. Ok, get started. No thanks, I will download and install manually. Solution and Diagnostic Data Collection.
Change preferred operating system Select preferred operating system. If you wish to see solutions related to another OS, please select the preferred operating system and version and choose 'Change' Select an operating system and version to see available software for this product.
Is my Windows version bit or bit? I don't see my operating system. Detected operating system: Selected operating system: Select your operating system and version , Change. Let us detect the drivers you need for this HP PC Our automated tool will simplify the choices you have to make Detect my drivers.
Let us detect the drivers you need for this HP PC Skip the confusion of sorting through all of our drivers and let us detect only the ones you need. Detect my drivers. Learn more Continue. Show location. HP Support Solution Framework is downloading Locate the file in your browser window, and double-click to begin installing.
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